FAQs

About WEAREHAX

Who are WEAREHAX?

WEAREHAX is a UK-based e-commerce website that is proud to offer you the latest on-trend products, all sourced from high-quality UK suppliers.

WEAREHAX was founded by Dax and Harry. Both from Manchester and who are committed to supporting local businesses, while also delivering exceptional customer service and a seamless online shopping experience.

What products do we offer?

At WEAREHAX, we offer a diverse range of quality, on-trend products for your house and home. Our collection includes both indoor and outdoor products that are carefully curated from a selection of trusted suppliers across the UK. We take pride in bringing you the finest and most stylish items to enhance your living spaces.

Why did we create WEAREHAX?

At WEAREHAX, our primary motivation was to establish a marketplace that actively supports UK businesses and embraces the growing trend of moving away from global online retail giants.

By curating a collection of products exclusively sourced from UK suppliers and distributors, we aim to contribute to the growth and sustainability of local enterprises.

Shipping and Returns

Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track your package on our website or the courier's website.

Alternatively, you can log into your account: Track your last order, view all orders or manage your addresses.

You can also track your order through the Shop app. There will be an option for you to access this on your confirmation email.

What should I do if my order hasn't arrived?

If your order hasn't arrived within the estimated delivery time, please contact our customer support team with your order details. We will investigate the issue and provide you with an update on the status of your shipment.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been shipped.

What is your return policy?

We offer a 15-day return policy for most products. If you are not satisfied with your purchase, you can return it within this period for a refund or exchange.
To initiate a return, please contact our customer support team with your order details and the reason for the return. We will provide you with instructions on how to proceed.
View our full returns policy page

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